Case
Study

Kieser - Instructor Konnect

KIESER
CASE STUDY

An opportunity to push Kieser's cutting edge reputation into how instructors engage with members on the floor.

CONCEPT PROTOTYPING

DISCOVERY WORKSHOP

UX & UI DESIGN

CUSTOM WEB DEVELOPMENT

EXTERNAL SYSTEM INTEGRATION


THE CHALLENGE

Kieser is regarded as a world leader in scientific health and strength training. Setting themselves apart with a unique fusion of health and exercise science, their facilities are staffed by highly qualified physiotherapists and exercise scientists. With this in mind, there was an opportunity to extend Kieser's cutting edge reputation out into the way instructors engage with members on the floor.

The existing manual process to collect client’s training data and give client’s feedback was slow and outdated. With no ability to gain real-time insights from up-to-date client data on the floor.

THE SOLUTION

The key to successfully solving this challenge, was rethinking the way instructors connect with members while they train. All member information was hidden behind the desk, when it needed to be quickly accessed on the floor for meaningful insights about members and their training performance.

Instructors now carry an iPad with them on the floor with real-time updates appearing on screen for each member as they swipe into a facility. Instructors can confidently approach members by identifying their image on the ipad and greet them personally by name. This personal experience has transformed the way members experience their training sessions and the support they receive from Kieser’s specialist staff.

"Instructors now carry an ipad with real-time updates appearing on screen for each member as they swipe into a facility"
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"This personal experience has transformed the way members experience their training sessions and the type of support they receive from Kieser’s specialist staff."
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